Every connected system drifts. Firmware updates land, internet providers swap equipment, devices quietly fall offline. A supported system gets that handled before it interrupts your evening — an unsupported one becomes the thing nobody can fix.
The most common service call we get in Orange County isn't a broken piece of equipment. It's a house where the system worked beautifully for two years, then something changed — a router swap, a firmware push, an expired account — and the company that installed it stopped answering the phone.
That's what a service plan actually prevents. Not catastrophic failure, but the slow drift that turns a system you loved into a system you work around. The industry data on this is unusually clear: a monitored system needs a person to intervene roughly once every four months, and about 95% of the time that intervention happens remotely, before the homeowner has noticed anything.
We'd rather find out your processor dropped offline at 6am on a Tuesday and have it back before you're awake, than hear about it from you on a Friday night with guests in the house.
Source: D-Tools Service Department Best Practice Report and CE Pro channel data, 2026.
Every tier includes monitoring and priority scheduling. What changes is how fast we respond, how much is included rather than billed, and how often we're on site.
For systems that just need to stay healthy.
or $1,089/year — one month free
Get started24/7 remote monitoring of your whole system
For a fully integrated home you rely on daily.
or $2,189/year — one month free
Get startedSame-day response and unlimited remote support
For larger estates and multi-system homes.
or $4,939/year — one month free
Get startedAfter-hours and weekend coverage
For principal residences that cannot be down.
or $10,989/year — one month free
Get startedDedicated account lead, guaranteed response
Plans cover support, monitoring, maintenance, and programming. Replacement hardware is billed separately — see the questions below for exactly what falls outside a plan.
| Essential | Priority | Signature | Estate | |
|---|---|---|---|---|
| Monthly | $99 | $199 | $449 | $999 |
| Response time | Next business day | Same business day | Within 4 hours, any day | 2 hours, guaranteed, 24/7 |
| Labor | Member rate on all on-site work | Member rate, remote work included | Member rate, most on-site work included | All labor included |
| Remote monitoring | ||||
| Unlimited remote support | — | |||
| On-site visits per year | — | 2 | 4 | Monthly |
| After-hours coverage | — | — | ||
| Programming changes | Billed | 1 per quarter | Unlimited | Unlimited |
| Dedicated account lead | — | — | — |
Including the part most companies leave out — what a plan doesn't cover.
Not to work with us — we service non-members too, at our standard rate and after members are scheduled. But a monitored system genuinely breaks less. Around 95% of issues on a monitored system get resolved remotely, usually before the homeowner notices, and that is the entire argument for a plan. If your system is simple and you're comfortable calling when something goes wrong, Essential is enough.
You can still take a plan. We start with a system audit so we know what we're supporting, fix anything that's already broken, and then bring it under monitoring. Taking over an inherited system is one of the most common things we do.
Plans are month to month after the first year, and you can move up or down a tier at any time. There's no long-term contract and no cancellation penalty. Industry agreements average around nine years, which we'd rather earn than lock in.
Plans cover support, monitoring, maintenance, and programming — not new hardware or new installation work. If a device fails outside its manufacturer warranty, the replacement part is billed separately; the labor to install it is covered on the upper tiers. Damage from surges, water, or renovation work by other trades is also excluded, and we'll always tell you before any billable work starts.
A small monitoring agent sits on your network and reports device health back to us — whether things are online, whether firmware is current, whether the network is performing. It reports system telemetry only. It does not give us access to your cameras, microphones, or personal data, and you can have it removed at any time.
On Estate, yes — two hours, in writing, any time of day. On the other tiers the response times listed are what we commit to and consistently hit, but they're targets rather than a contractual guarantee. We'd rather state that plainly than put a guarantee in writing on a tier that isn't priced for one.
“I had the pleasure of working with Ashkan on multiple AV installations in the past 10+ years. His team performed a complete update of the media room which includes a multi-screen projection home theater, music server, whole house audio, dedicated 2Ch HiFi system, as well as Crestron automation for AV, lighting & shades. The most recent project is a second HT AV system for the family room/kitchen remodel. It's a complex installation & we're very happy with the job. Ashkan is always professional, responsive & reliable with excellent after sales/installation supports. Highly recommended.”David NgOrange County · Home theater & whole-house audioVerified Google review
“I have worked with Ashkan Baghaee for over seven years. He and his team installed and since have maintained the AV, WiFi, and camera systems at our house. They at all times have been effective, professional, and responsive. I have recommended Ashkan to numerous neighbors, friends, and relatives, and those who have worked with him have provided very positive reports. I will continue to recommend Ashkan to anyone in need of his services.”Don DickersonOrange County · AV, WiFi & camerasVerified Google review
“I have worked with Ashkan for 3-4 years. He did a extensive AV job on our Newport Beach home. He did a great job. In addition, as with any extensive AV job/project they'll be a need for follow up. Ashkan has always made himself available and been quick to help with any AV issues. A Pro from start to finish and he will stay with you to make sure your happy. Highly recommend”Mike MNewport Beach · Whole-home AVVerified Google review
Free consultation, no obligation, and a written proposal you can actually compare. We'll walk your space and tell you honestly what's worth doing.
